What are the delivery times for online orders?
Delivery times vary according to your location. In general, standard delivery takes between 1 and 4 working days. For more precise information, please consult our shipping and delivery information page.
When will my pre-order be shipped?
We offer the possibility of pre-ordering a product before its release. The estimated shipping date is indicated on the product page.
Is a signature required when my order is delivered?
To certify receipt of your order, a signature is required from the person receiving the parcel at the delivery address indicated at the time of purchase.
What are the customs fees for international deliveries?
Customs duties are fully covered by our company. So, there are no extra charges when you place your order, even for international shipments.Is tax-free shipping available on our website?Do we offer gift wrapping?Do you offer promotional codes?Where can I find my invoice?
Returns and refundsUnder what conditions can I return a product?How do I return an item?Which carrier should I use for a return?How do I schedule my UPS return?
How will my refund be processed?Do I have to pay return fees?How do I know if my parcel has been received?
Why was my return refused?Do you offer in-store returns for products purchased online?I am returning a gift. Who will be reimbursed?Do we offer exchanges?
Methods of paymentWhat methods of payment are accepted?
Customer ServiceHow can I contact Lanvin Customer Care?
Quality: maintenance, repair and spare piecesWhat repair and spare pieces services do you offer?
How do I maintain my product?Is it possible to receive additional packaging?
Products: availability, manufacturing and information How can I check the availability of a product?
Where can I find information on product measurements and materials?
How can I get help choosing the right size?
How do our sneakers fit?Where are Lanvin shoes made?
What is the quality of Lanvin products?How can I verify the authenticity of a Lanvin product?
I have a question about a Lanvin fragrance
Lanvin NewsHow can I follow trends and new Lanvin collections?How can I subscribe to the Lanvin newsletter?
Personalisation and customized services Do we offer product personalisation options?
Delivery countriesWhich countries are eligible for delivery on our website?
Find us
Need help ?
Legal Area
HOliday selection
Newsletter
Receive all the information by email on our latest collections, our products, our fashion shows and our projects.Subscribe
United States (USD $)
© 2025 – Jeanne Lanvin SA
https://us.lanvin.com/web-pixels@da62cc92w68dfea28pcf9825a4m392e00d0/custom/web-pixel-40993014@4/sandbox/modern/pages/faqhttps://us.lanvin.com/web-pixels@da62cc92w68dfea28pcf9825a4m392e00d0/custom/web-pixel-48070902@1/sandbox/modern/pages/faqhttps://us.lanvin.com/web-pixels@da62cc92w68dfea28pcf9825a4m392e00d0/custom/web-pixel-shopify-custom-pixel@0450/sandbox/modern/pages/faqabout:blank
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners.Do Not Sell My Personal InformationAccept Cookies